Frequently Asked About Our Privacy Practices
We collect your full name, email, phone number, date of birth and home address to verify your identity. When you make a deposit via DANA, OVO, GoPay or QRIS, we also record the payment method and transaction ID. This data is used only for account management, fraud prevention and regulatory compliance.
Only authorised wnitogel99 staff with a specific role can view your data — account managers during support requests, the payments team during withdrawal processing, and compliance officers for regulatory checks. We never sell your information to third parties or share it for marketing purposes.
We retain your account data for 7 years after closure where local law requires it for tax and anti-fraud purposes. Personal details like your email and phone are deleted within 30 days unless a legal hold applies. You can request permanent deletion by contacting our privacy team.
Yes. Email our privacy team with your username and request a data export. We provide your complete account history, transaction records and personal data within 14 days in a downloadable format. This is your right under data protection principles.
We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby so we can improve performance. Advertising cookies are optional. You can disable all non-essential cookies in your browser settings without losing account access.
Our monitoring system flags unusual logins, rapid withdrawal requests, or deposits from new payment methods. We'll email or message you to confirm the activity. If it's not you, we block the transaction immediately and help you secure your account within the hour.
Absolutely. Head to your account settings under Profile > Privacy Settings to update your email, phone or address. For corrections to sensitive data like your date of birth, contact our support team and we'll verify your identity before making changes.
